Return & Refund Policy

At HAWK WINGS, we take utmost care to ensure that every product is properly checked and reaches you in perfect condition.

However, in the unlikely event that you receive a product that is damaged or defective due to transit, please contact us within 48 hours of delivery.

How to Raise a Return or Replacement Request

To raise a return or replacement request, please provide:

* Order ID
* Clear photos/videos of the received product
* Unboxing video, if available

You can contact our support team through:

📧 Email: care@hawkwings.in
📱 WhatsApp: +91 96256 01843

Our team will review your request and provide an appropriate resolution based on the situation. If the product is confirmed to be damaged or defective due to transit, we may offer a replacement or a full refund.

Non-Returnable Items

The following items are not eligible for return or refund:

* Products that have been used, worn, altered, or damaged after delivery
* Products returned without their original packaging
* Gift cards
* Promotional or complimentary items

Return Shipping Charges

For eligible returns requested for reasons other than a damaged or defective product received due to transit, a return shipping charge of ₹99 will be applicable.

This ₹199 charge covers the cost of reverse pickup and return shipping and will be deducted from the refund amount.

No return shipping charge will be applicable where the product is confirmed by HAWK WINGS to have been received damaged or defective due to transit.

Refund Processing

Once your refund is approved, the amount will be processed to your original payment method.

Depending on your bank or payment provider, the refund may take approximately 5–7 business days to reflect in your account.

Important Note

HAWK WINGS reserves the right to verify and approve all return, replacement, and refund requests based on the condition of the product and the information provided by the customer.